Privacy Policy

Thetford Golf Club is committed to comply with current legislation, processing data in a transparent
manner. We use your information to fulfil our contractual obligations to you as a member, visitor or
member of staff in accordance with the club’s articles of association and to correspond with you regarding
Club activities. We share this information with our external and internal Data Processors who adhere to
our privacy policy. Details we keep may include:

Name, address, contact details, email address, date of birth, gender, handicap, bank details, CCTV
recordings and health information in relation to the use of buggies.

This Privacy Policy also governs the manner in which Thetford Golf Club collects, uses, maintains and
discloses information collected from users (each, a "User") of the Thetford Golf Club ("Site"). This privacy
policy applies to the Site and all products and services offered by Thetford Golf Club.

You have the right if required to request a copy of the information we hold about you and we have a
responsibility to ensure your details are kept up to date and secure.

Member information will be retained on our operating systems and in document form for as long
afterwards as is necessary to comply with our legal obligations.

Visitors’ information will be retained on our operating systems and in document form until they choose to
opt out.

Staff information will be retained on our operating systems and in document form until the end of the
audit period set by HMRC.

We will advise any breach of data to the appropriate authorities and individuals concerned without undue
delay.

Who are we?
Thetford Golf Club Ltd is a registered company ( 10622816) our registered office address is Brandon Road,
Thetford, Norfolk, IP24 3NE for the purposes of Data Protection Thetford Golf Club, is a registered data
controller.

How you can update your information?
The accuracy of your information is important to us. If you change your contact details or if you want to
update any of the information we hold on you, please contact us by email:
secretary@thetfordgolfclub.co.uk or by post at Thetford Golf Club, Brandon Road, Thetford, Norfolk, IP24
3NE. Alternatively, you can telephone us on 01842 752169.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not
limited to, when Users visit our site, subscribe to the newsletter, respond to a survey, complete a form,
and in connection with other activities or services we make available on our Site. Users may be asked for,
as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site
anonymously. We will collect personal identification information from Users only if they voluntarily submit
such information to us. Users can always refuse to supply personal identification information, except that it
may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site.
Non-personal identification information may include the browser name, the type of computer and
technical information about Users means of connection to our Site, such as the operating system and the
internet service providers utilised and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. Users web browser places cookies on their hard
drive for record-keeping purposes and sometimes to track information about them. User may choose to
set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note
that some parts of the Site may not function properly.

How we use collected information
We may collect and use Users personal information for the following purposes:
• To improve the service to our members and guests
Information you provide helps us respond to members requests and support needs more efficiently.
• To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and
resources provided on our Site.
• To improve our Site
We may use the information Users provide about themselves when booking tee times etc. to provide
service to that request. We do not share this information with outside parties except to the extent
necessary to provide the service.
• To send periodic emails
We may use the email address to send User information and updates pertaining to their activities. It may
also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect
against unauthorised access, alteration, disclosure or destruction of your personal information, username,
password, transaction information and data stored on our Site.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic
aggregated demographic information not linked to any personal identification information regarding
visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined
above. We may use third party service providers to help us operate our business and the Site or administer
activities on our behalf, such as sending out newsletters or surveys. We may share your information with
these third parties for those limited purposes provided that you have given us your permission.
Thetford Golf Club is affiliated to England Golf and Norfolk County Golf and we will share your data with
them as necessary to enable your participation in golf. Should you no longer wish to have an active golf
handicap they will remove you from their database on request.

CCTV
Thetford Golf Club uses CCTV to capture images of individuals or information relating to individuals for
Health and Safety and crime prevention.
CCTV operates in the club house and within the Pro Shop. Signs are placed at the entrance to the club
house and pro shop. Data is processed fairly and lawfully and Images of people and the information which
is derived from images are covered by the Data Protection Act and any material saved would be password
protected and stored for a maximum of 60 days.

Your Rights
You have rights under UK and EU data protection law, including:
(a) to access your personal data
(b) to be provided with information about how your personal data is processed
(c) to have your personal data corrected
(d) to have your personal data erased in certain circumstances
(e) to object to or restrict how your personal data is processed

Changes to this privacy policy
Thetford Golf Club has the discretion to update this privacy policy at any time. When we do, we will revise
the date at the bottom of this page. We encourage Users to frequently check this page for any changes to
stay informed about how we are helping to protect the personal information we collect.
For Further information please contact the General Manager
Email – secretary@thetfordgolfclub.co.uk
GET IN TOUCH
General
Enquires: admin@thetfordgolfclub.co.uk
ADDRESS
Thetford Golf Club
Brandon Road
Thetford
Norfolk
IP24 3NE